Talent is not enough in offshoring  

Posted by Dino Gane-Palmer né Ganesarajah in , ,

I have spent over 6 months in Bangalore looking at how we could get our operation over there significantly more productive than it had been in the the 9 months to then. Before I arrived in Bangalore, everything seemed to be black and white. Now everything seems like shades of grey.

A key ingredient that we lacked 6 month ago was an experienced and talented team in India. I inherited a team of graduates, termed freshers in India. We now had some of the experience and talent that is crucial, but today I realised that this is still not enough.

The developers in India had created a specification and design document for a test harness they intended to build. When the document came to the UK for review, a few emails were exchanged and all seemed happy on the surface. A little further digging when I saw the UK reviewers face to face showed that they felt the entire approach was wrong - this much was not clear from the email discussions. Even with the brightest people working for us in India, it was still possible for misunderstandings to creep through between people and what is intended for the work. When the different people involved do not know each other, people can find it easier not to communicate than to make the effort to do so.

Going forward, the managers in India and UK need to encourage more interactive communication between the teams - particularly through phone and video conferencing. Greater mutual involvement and inclusion of senses, like sight and sound, can only increase familiarity between the two parties involved. If we can get both sides feeling like they are on the same team, they will be more willing to support each other through each other's mistakes.

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MBA Applicant Archive  

Posted by Dino Gane-Palmer né Ganesarajah

I first started considering getting an MBA in the Summer of 2006, after realising that I needed to learn a lot more about business if I was going to realise my dreams of starting a successful company. In March 2008 I sat the GMAT after a haphazard canceled attempt 10 months earlier. I applied to Harvard, MIT Sloan, Stanford and Wharton in the Fall of 2008, thinking that I had a fair chance of admission at these schools. I was wrong. Thankfully, I had also added to the short-list a school that I really liked and, as they say in MBA lore, is a good fit - Kellogg. I was admitted to Kellogg in December 2008. These blog posts chart that journey and beyond.


Advice

Application Advice:


Other Advice:


The Schools

Harvard

Kellogg

MIT Sloan


Stanford

Wharton

Chicago GSB / Booth

Other: LBS, Tuck, Insead, Columbia:  thinking about Round 2

    The Admissions Process Experience

    October 2007

    December 2007 & January 2008

    February & March 2008


    June 2008

    July 2008

    August 2008


    September 2008


    October 2008


    November 2008


    December 2008


    January 2009


    February 2009


    March 2009


    April 2009


    Rants / Opinions

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